Common questions

Grouped by compliance and integration

Start with the category that matches your next step. Each answer explains what to prepare and what to expect.

Compliance

Which documents are needed for entity verification?

Telecom operator portals typically ask for business identity documents such as registration certificates, PAN details, and authorised signatory information. We confirm the exact list for your entity before you submit.

Headers and templates

How do header and template approvals work?

Headers are registered under a sender category, and each message template must match an approved format, including any variables. Scrubbing checks messages against these records, so approved content is what gets delivered. Timelines depend on operator review and are not guaranteed.

Integration

What is needed to connect WhatsApp Business API or an SMS gateway?

Integration typically requires a business account, a server able to receive webhooks, and RESTful API credentials for your SMS gateway. We outline these prerequisites during your enquiry so your setup can be planned.

Need a specific answer for your setup?

Tell us about your infrastructure and our integration desk will respond with the next steps.